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Frequently asked questions

Common questions across billing, BYOK, deliverability, AEO, sites, agency mode, security.

General

Can I cancel?

Yes.

Why use this

Read this answer to confirm you're not locked in and to know exactly what happens to your data when you cancel.

Benefits:

  • Confidence that you can cancel anytime without losing your data.
  • Know the difference between cancelling (data stays) and deleting (data gone).
  • See exactly which surfaces to use for each action.

Yes, you can cancel anytime at /settings/credits. Your plan downgrades at the end of the current period; data stays put. To delete data entirely use /settings/privacy.

Can I export my data?

Yes.

Why use this

Read this answer when you need a copy of your data — for backup, GDPR, or to move it elsewhere.

Benefits:

  • Export selected tables as CSV or JSON anytime at /exports.
  • Trigger a full GDPR-style tenant export from /settings/privacy.
  • Trust that founders cannot bypass this; the data is yours.

Yes. /exports lets you dump selected tables as CSV or JSON. /settings/privacy initiates a GDPR-style full-tenant export. Founders cannot bypass this; the data is yours.

Can I use Claude Opus?

Yes via Bespoke or BYOK.

Why use this

Read this answer to know whether you can use Claude Opus (Anthropic's highest-quality model) without leaving Looper.

Benefits:

  • Use Opus for site generation in Bespoke mode (best-in-class output).
  • Pick Opus per-message in chat when quality matters more than cost.
  • Route everything to Opus via BYOK if you've decided cost isn't the constraint.

Yes. Site generation in Bespoke mode uses Opus. Chat lets you pick the model. With BYOK, you set your Anthropic key and route everything to Opus if you want.

Can I use my own domain?

Yes.

Why use this

Read this answer to know whether you can run Looper under your own domain instead of a Looper-branded subdomain.

Benefits:

  • Keep brand trust: customers see your domain in every URL.
  • Avoid weird-looking sender addresses by matching domain to brand.
  • Pick subdomain over apex for fewer DNS gotchas (Looper's recommended setup).

Yes. Open /settings/branding, add your domain, copy the DNS records, add them at your registrar, click verify. Subdomain (app.yourbusiness.com) is recommended over apex.

Can one user belong to multiple workspaces?

Yes.

Why use this

Read this answer when you wear multiple hats across multiple workspaces (own one, work on another, refer a third).

Benefits:

  • One login covers every role (owner of A, member of B, affiliate of C, customer of D).
  • Swap workspaces from the top-nav switcher in two clicks.
  • No more juggling separate accounts for separate hats.

Yes. A user can hold multiple roles: owner of A, member of B, affiliate of C, customer of D. The tenant switcher in the top nav swaps active workspace.

Do credits expire?

No.

Why use this

Read this answer to know whether unused credits roll over or disappear.

Benefits:

  • Confidence to bulk-buy credits without "use it or lose it" pressure.
  • Know that monthly caps (at /settings/limits) pause runs instead of consuming credits, so you stay in control of spend.

Credits do not expire. They sit in your balance until you use them. Monthly caps at /settings/limits pause runs without consuming credits.

Do I need Stripe to use Looper?

For commerce, yes.

Why use this

Read this answer to know whether you need to connect Stripe before you can use Looper.

Benefits:

  • Skip Stripe if you're only using CRM and content (no payment surfaces).
  • Connect Stripe Connect once and unlock every commerce surface (payment links, invoices, courses, affiliate payouts).
  • Avoid getting blocked mid-setup by a missing Stripe connection.

For commerce surfaces (payment links, invoices, courses, affiliate payouts) you need Stripe Connect. For pure CRM and content surfaces, no.

Do I need Twilio?

For voice or SMS, yes.

Why use this

Read this answer to know whether Twilio is required for the channels you care about.

Benefits:

  • Skip Twilio if you're not running voice agents or outbound SMS.
  • Bring your own Twilio account and number so usage costs go straight to your Twilio bill.
  • Connect at /voice when you're ready, no replatforming.

For voice agents and outbound SMS, yes. Bring a Twilio account and connect a number at /voice.

How do credits compare to ChatGPT Plus?

Different model.

Why use this

Read this answer to see how Looper's credit model compares to ChatGPT Plus so you can decide where to spend.

Benefits:

  • See why heavy users beat ChatGPT Plus here: Claude Opus available, full BYOK, no per-conversation cap.
  • Avoid double-paying for the same model behind two products.
  • Understand the flexibility upside of usage-based billing vs flat subscription.

ChatGPT Plus is a flat subscription with usage limits. Looper credits map roughly to actual model token usage. Heavy users beat ChatGPT Plus on flexibility (Claude Opus available, full BYOK option, no per-conversation cap).

How do I add a teammate?

Invite from /settings/team.

Why use this

Read this answer so you stop emailing the founder asking how to bring a teammate into your workspace.

Benefits:

  • Get a teammate productive in under a minute (one invite, one click to accept).
  • Know exactly which roles you can grant and what each one controls.
  • Confirm only owners and admins can invite, so you can plan access correctly.

Open /settings/team. Click Invite. Enter email and pick a role. They receive an email; they click to accept. Only owners and admins can do this.

How do I delete my account?

Permanent delete.

Why use this

Read this answer when you actually want your data gone for good (GDPR right to erasure or just walking away).

Benefits:

  • Permanent delete: no soft-delete recoverable copy left behind.
  • Confirmation phrase prevents accidental nukes.
  • Export first option means you can keep your data even after the workspace is gone.

Open /settings/privacy. Click Delete workspace. Type the confirmation phrase. Confirm. This is permanent. Export first if you want a copy.

How do I switch tenants?

Use the tenant switcher.

Why use this

Read this answer when you operate across multiple workspaces (agencies, multi-brand owners).

Benefits:

  • Switch active workspace from the top nav in two clicks.
  • No need to log out and back in to reach a different tenant.
  • Automatic for agencies and any user who belongs to multiple workspaces.

If you belong to more than one workspace, the top-nav tenant switcher swaps your active workspace. Available to agencies and any user who is a member of multiple tenants.

How does BYOK work?

Bring Your Own Key.

Why use this

Read this answer to decide whether BYOK or credits is the right billing mode for your usage level.

Benefits:

  • Save money at scale: BYOK skips Looper's markup.
  • Save effort at low volume: credits prepay everything, no provider account needed.
  • Switch between modes anytime at /settings/billing-mode without losing data.

BYOK means Bring Your Own Key. You connect your own Anthropic, OpenAI, or Google API keys at /settings/billing-mode and Looper charges the provider directly. Credits are the alternative: you prepay Looper, who routes runs and marks up. BYOK saves money at scale; credits save effort at low volume.

How does the affiliate program work?

Codes + commissions.

Why use this

Read this answer to understand whether the affiliate program fits your monetization model before you spend time configuring it.

Benefits:

  • See the program shape (percent or fixed, threshold-based payouts) so you can plan margins.
  • Know that each affiliate gets a unique code, which means accurate attribution.
  • Confirm payouts route through Stripe Connect (no manual bank transfers).

Open /commerce/affiliates. Configure the program (percent or fixed). Add affiliates; each gets a unique code. Track conversions; pay when balance hits a threshold via Stripe Connect.

How is Looper priced?

Plan + usage.

Why use this

Read this answer to budget Looper accurately before you pick a plan.

Benefits:

  • See the two-axis model (plan tier + usage credits) so you can predict total cost.
  • Pick the plan that covers your seats and features, then scale spend with usage.
  • Switch to BYOK to skip the credit markup at higher volume.

Plan tier covers seats, features, and includes a credit allotment. Beyond that, you pay per credit pack or switch to BYOK. Public pricing at /pricing.

How is tenant data isolated?

Postgres RLS.

Why use this

Read this answer to confirm Looper enforces tenant isolation at the database layer, not just the application layer.

Benefits:

  • Cross-tenant data leak is impossible by design (Postgres RLS plus resolveTenant() on every call).
  • Use this in security questionnaires without further diligence.
  • Sleep at night knowing one bug cannot expose another tenant's data.

Every multi-tenant table has Row-Level Security policies. The active tenant is pinned by resolveTenant() on every API call. Cross-tenant reads are impossible by design.

If I cancel does my data go?

No.

Why use this

Read this answer to confirm that cancelling your plan does not nuke your data.

Benefits:

  • Pause spend without losing customer records, sequences, content.
  • Resume later without rebuilding from scratch.
  • Use /settings/privacy when you actually want data gone.

Cancellation drops you to a lower plan or pauses billing. Data remains. To delete data use /settings/privacy.

Is Looper HIPAA-compliant?

On the HIPAA tier.

Why use this

Read this answer when a buyer asks whether Looper can hold PHI under HIPAA.

Benefits:

  • Close healthcare deals: HIPAA tier is one switch at /security/hipaa.
  • Get a BAA, restricted model routing (BAA-backed providers only), retained audit logs, PHI scrubbing.
  • Avoid building a separate stack for HIPAA workloads.

Yes when you enable HIPAA tier at /security/hipaa. BAA available, model routing restricted to BAA-backed providers, audit logs retained per requirement, PHI scrubbed from logs.

Is my data encrypted?

At rest and in transit.

Why use this

Read this answer to confirm that customer data and your provider keys are handled with industry-standard encryption.

Benefits:

  • Show security teams that data is encrypted at rest (Supabase managed Postgres) and in transit (TLS).
  • Trust that BYOK keys are stored with KMS-backed envelope encryption, not in plaintext.
  • Use this in security questionnaires without further investigation.

Yes. At rest via Supabase managed Postgres encryption. In transit via TLS for every request. Provider keys for BYOK are encrypted with KMS-backed envelope encryption.

Is there a free trial?

Yes.

Why use this

Read this answer to know how much you can try before paying.

Benefits:

  • Trial credits land on every new workspace so you can run a real Mission before committing.
  • See the platform in action with your own data, not a demo.
  • Pick a plan based on actual experience, not marketing copy.

Yes. New workspaces start with trial credits. Burn them on a Mission to see the platform in action before committing to a plan.

Is there a mobile app?

Web is mobile-friendly.

Why use this

Read this answer to set expectations: there is no native app yet, but every surface is mobile-responsive.

Benefits:

  • Operate from your phone using the responsive web app.
  • Public surfaces (booking, courses, portal) are mobile-first for your customers.
  • Plan around the roadmap (native iOS and Android are coming).

No native app today. The web app is mobile-responsive. Public surfaces (booking, courses, portal) are mobile-first. Native iOS and Android apps are on the roadmap.

What happens if I run out of credits?

Runs pause; you top up or switch.

Why use this

Read this answer to know exactly what happens when your credit balance hits zero, and how to recover.

Benefits:

  • No surprise data loss: existing data is unaffected when credits empty.
  • Clear next steps: top up or flip to BYOK, both are one-click.
  • In-flight runs finish, so you don't lose work mid-stream.

When credits hit zero, new AI runs pause and existing runs finish. Top up at /settings/credits, or flip to BYOK at /settings/billing-mode. Existing data is unaffected.

What is Looper HQ?

A multi-tenant marketing OS.

Why use this

Read this answer to understand what Looper actually is before you spend time evaluating it.

Benefits:

  • See the one-line pitch (multi-tenant marketing OS) and the value (replaces 6+ tools).
  • Know the three personas in one workspace: owner sets up, member operates, customer transacts.
  • Decide quickly whether Looper fits your shape of business.

Looper HQ is a multi-tenant marketing operating system. One workspace replaces a CRM, a site builder, an email tool, a course platform, an automation engine, and an AI agent runner. Owners spin up, members operate, customers transact.

What models does the AI use?

Claude, GPT, Gemini.

Why use this

Read this answer to know which AI models Looper uses and how to override the defaults.

Benefits:

  • Trust that Looper routes per task (Haiku for fast, Sonnet for chat, Opus for high-quality).
  • Override defaults via BYOK if you want a specific model end-to-end.
  • Tune per-feature model choice without leaving Looper.

Looper routes to the right model per task. Claude Haiku for fast generation, Claude Sonnet for default chat, Claude Opus for high-quality content, plus GPT and Gemini where the task benefits. You can override defaults via BYOK and the per-feature settings.

What roles can I assign?

Owner, admin, member, viewer.

Why use this

Read this answer to pick the right role for every teammate, agency, affiliate, and customer.

Benefits:

  • Match access to job: owner runs strategy, admin operates, member ships, viewer reads.
  • Use special roles (agency, affiliate, customer, founder) for non-employees without giving them workspace access.
  • Avoid over-granting permissions; least-privilege out of the box.

Four workspace roles: owner (full control), admin (95 percent of owner), member (daily operator), viewer (read-only). Plus special roles: agency (multi-tenant), affiliate (public portal), customer (public surfaces), founder (platform).

What's the difference between credits and BYOK?

Cost and effort.

Why use this

Read this answer to see the exact cost trade-off between prepaid credits and BYOK pricing.

Benefits:

  • Pick the cheaper option for your usage band (BYOK above the threshold, credits below).
  • Switch billing mode anytime at /settings/billing-mode without re-signing contracts.
  • Avoid overpaying by understanding markup math up front.

Credits are a prepaid bundle priced per Looper''s rate card. BYOK passes through the model provider''s exact cost. BYOK is cheaper if you run more than the threshold tier. Credits are simpler at low volume. You can switch between them at /settings/billing-mode.

What's the difference between snapshots and templates?

Scope.

Why use this

Read this answer to pick the right tool for the job: snapshot a whole tenant or share a single artifact.

Benefits:

  • Snapshot when you're cloning an entire setup to a new sub-tenant (agency move).
  • Template when you're sharing one good workflow or sequence (marketplace or library).
  • Avoid the "I rebuilt everything from scratch" tax.

Snapshots capture an entire tenant''s configuration (workflows, sequences, brand kit, settings). Templates are single artifacts (one workflow, one sequence). Snapshots are owner-level; templates can be shared in the library and marketplace.

Where do I see uptime?

At /status.

Why use this

Read this answer to find uptime, history, and incident alerts in one place.

Benefits:

  • See real-time platform health at /status without DM-ing the founder.
  • Subscribe to RSS or email so incidents reach you before customers do.
  • Communicate confidently with your own customers using public uptime data.

Public status page at /status. Subscribe via RSS or email for incident alerts.

Where is my data stored?

Supabase US/EU.

Why use this

Read this answer to know what region your data lives in and whether EU residency is available.

Benefits:

  • Show legal teams the default region (US East) and the EU option.
  • Request EU residency for HIPAA-tier or enterprise plans if your buyers need it.
  • Avoid surprises during data-residency audits.

On Supabase managed Postgres. Default region US East. EU residency available on request for HIPAA-tier or enterprise plans.

Where is the changelog?

At /changelog.

Why use this

Read this answer to find what shipped, when, without hunting through git or Slack.

Benefits:

  • See public release notes at /changelog any time.
  • Know that founders have a deeper diff view at /admin/diffs for incident response.
  • Stay current on what's new without subscribing to a separate newsletter.

Public changelog at /changelog. Founder-only release detail at /admin/diffs.