Inbox

Why use this

Open Inbox when you want one cross-channel activity feed so nothing slips through email, SMS, calls, or chat.

Benefits:

• See every channel in one cross-channel feed
• Catch replies you would miss in separate inboxes
• Triage email, SMS, calls, chat from one queue
• Cut the tool-switching that costs reply time

What this is

Inbox is the consolidated activity feed across email, chat-widget conversations, SMS, social DMs, and form submissions.

Who can access it

Owner, admin, member, viewer, agency, founder.

What it does

• Aggregates inbound across every connected channel.
• Threads conversations by participant.
• Flags items needing reply with an aging timer.
• Lets you reply in line or hand off to a teammate.

How to use it

1. Open /inbox.
2. Sort by unread or oldest.
3. Click into a conversation to reply.
4. Apply a tag or assign to a teammate.

Rules and limits

• Channels need to be connected at /connectors first.
• Viewers can read everything but cannot reply.