workflow · Public · client portal

Request a data export

Get a copy of your data from a tenant.

2 min to completecustomer, privacy, exportUpdated 2026-05-26 · v2

Why use this

You request a copy of all data the business holds on you, on demand.

Benefits:

  • Gives you your data in a portable format
  • Satisfies privacy regulations like GDPR
  • Removes the need to email the business directly

Who this is for: Customer. Time to complete: ~2 minutes. You''ll need: Portal access for the tenant.

Outcome

You receive an email with a download link to your data on file with that business.

Steps

  1. Open /portal/[tenantSlug].
  2. Click Privacy.
  3. Click Request data export.
  4. Confirm your email.

Variations

  • Email the tenant owner if the portal does not expose the export button.

What can go wrong

  • Email not arriving: see ts-email-spam.

Related

  • help-public-portal.